State Farm® Insurance Agent Craig Ritchie

"Ashley handles my problem if u could give her a 10. I would very professional with her job"

"Ana is an absolute ROCK STAR! She helped me over the phone, resolved my issue super fast, and was amazingly helpful. 12/10 would recommend!"

"Very nice an excellent service rendered"

"Ashley was great"

"The agent provided excellent service in every respect. Ana Cruz was very understanding, courteous, helpful, patient & informative. I couldn't be more satisfied with her service. She will be highly recommended. THANK YOU, ANA!!"

"Ana Cruz did an amazing job explaining and helping with the auto insurance policy process."

"Krina Patel Customer service experience is a 10 star! She is so polite & warm to have a conversation with! She takes her time to make sure she checks everything and explains it so well! I truly recommend her personally to handle your insurance needs!"

"Javan Brown was extremely helpful. I’ve never insured a vehicle on my own before and he was extremely patient in explaining everything & making sure I understood what I was purchasing."

"Thank You Ana. You were so patient explaining the insurance package and options even when i asked abt 1000 questions😃.. You are an asset to Craig Richie Statefarm 🙌"

"Muy buenos , te ayudan muchísimo , muy buen trato de la agente Anna la recomiendo mucho"

"Charlie Dwyer was my acct manager that helped me with homeowners, auto and umbrella policies. Charlie was professional, knowledgeable and courteous and made the process easy for me. I would recommend this agency to my friends without reservation."

"Excellent, thorough, efficient service and claims resolution."

"Charlie was good and alot of help saved me over 50$ a month thanks you"

"I just talked with a state farm agent and her name is Ashley, she was knowledgeable about the the issues I had not only that she solved them,Thank you Ashley for everything...."

"Just got off the phone with Mr. Charles Dwyer. First time having to get insurance on my own. Was nervous I was going to get all these things thrown in my face I didn't understand but he was able to explain everything in a very simple way and genuinely explained every option for savings he could. Very thankful and a great first experience."

"I spoke with a young lady by the name of Ameshia Darden, and I must say, she handled my situation like it was her own. Her expertise and hospitality came through and I personally appreciates her perfessionalism!!! Shout out to you Ameshia!!! If your ever around Augusta or I'm in Atlanta, I owe you a drink 🍷!!!"

"I am extremely disappointed with my experience with Craig Ritchie – State Farm Insurance. My recent hail damage claim for my roof was denied despite clear, documented evidence of damage, including interior leaking that I had to patch myself to prevent further issues. What makes this even more frustrating is that my vehicle claim from the same hailstorm was approved and repaired through State Farm, which shows the damage was legitimate. According to the roofing company, the inspector who came out has a reputation for denying nearly all requests, and my request for a second inspection was also denied by State Farm. After multiple attempts to work directly with State Farm, I received nothing but repeated denials. Today, when I called the agency to speak with Craig and try to find a solution, the response was the opposite of what I expected from an agent who should advocate for clients. Ana, who is normally available and helpful, was suddenly unavailable, and I was told someone would call me back in one business day. At this point, it feels like communication has shifted and they are avoiding the issue now that I truly need their support. This experience has left me feeling unprotected and unsupported as a customer. I cannot recommend this agency based on how my claim and communication were handled."

"Charlie was great to work with! He was very responsive and friendly, and the process for my home and auto bundle was simple and quick!"

"Always attentive and ready to help."

"5 Stars – Krina and Matt at State Farm Turned Renewal Into a Win! I just renewed my auto and home bundle with State Farm, and Krina and Matt made it the smoothest insurance experience I’ve ever had. Krina was my first point of contact and an absolute pleasure from the start. She answered my initial call in under a minute, asked smart questions about my needs, and had my info over to the right team before I hung up. Every email and text was prompt, friendly, and crystal-clear. Matt handled the quote and underwriting with ninja-level precision. He dug into my driving record, spotted a safe-driver discount I’d overlooked for years, and restructured my coverages to close a liability gap I didn’t know existed. The result? $423 in annual savings and higher limits than before. No fluff, no upselling—just data-driven tweaks that actually made sense. The hand-off between Krina and Matt was seamless; I never had to repeat myself. Documents hit my inbox 10 minutes after e-signing, and Krina followed up the same day to confirm everything was perfect. If you want a front-line rockstar like Krina paired with an underwriting pro like Matt, call this State Farm office. They treat you like a person, not a policy number. Hands-down renewing with them forever."

"Very friendly and helpful! Great prices and better service!"

"I truly lucked out when I got Zach Murray as a salesperson. I've been insured by State Farm off and on over the years, but this time I'm here to stay as long as I have Zach Murray working on my behalf. He is very knowledgeable and his dedication to customer service and customer satisfaction goes a long way. Thank you Zach for all you do. I appreciate you."

"Excellent customer service!!!!! So patient and kind!"

"Dijana is unbelievable! She is the best insurance associate I’ve dealt with . We switched here bc of her !! Thank you."

"Spoke to Zack very nice laid back he was really great helped me with alot of things to get covered very well communicative explained everything patiently I would def recommend him to my community . Thank you again much appreciated"